Schema App is more than just a platform. We are your partner in all things Schema Markup and Content Knowledge Graphs. Get high-touch support, strategic guidance and a partner to execute your Structured Data strategy with our expert Customer Success Team.
Is your Schema Markup strategy complex? At Schema App, we have the expertise to help you implement your Schema Markup with ease. We manage the full process and enable your team through training, strategy guidance, and content recommendations to ensure you have what you need to achieve your goals on an ongoing basis.
Do you lack the resources to scale your Schema Markup? As an extension to your SEO team, our Customer Success Managers can author and deploy your Schema Markup, proactively monitor and maintain your markup, and answer any potential concerns so that your team stays agile and stress-free while getting results.
Can you measure the effect of Schema Markup on your business? Your Customer Success Manager will leverage our technology and expertise to help you achieve your goals and track your results so that you can demonstrate the value and impact of Schema Markup to your stakeholders.
We’ve designed our Schema Markup solution to meet your unique goals. Here’s what you can expect from our High Touch Support services and Customer Success Team.
Each engagement starts with the sales process, where we design a Schema Markup strategy that aligns with your goals. Once you’ve been onboarded as a customer, you are assigned a dedicated Customer Success Manager who brings that strategy to life by setting up, authoring, and deploying your Schema Markup on the Schema App platform.
Your Schema Markup journey does not end at deployment. It requires regular monitoring and updating in order for you to maximize results. During the engagement, your Customer Success Manager will work with you to recommend content changes, run experiments to test the effectiveness and optimize your strategy in real-time to meet changing search engine requirements.
At the end of every quarter, your Customer Success Manager will perform a quarterly business review to measure and report on the performance (clicks, impressions and click-through rate) of your Schema Markup, to see how the strategy is contributing to your goals. We love these conversations as it helps us learn more about your business and how we can continue to add value that aligns with your goals.
Schema App doesn’t just provide the tool. Their Customer Success Managers are also there as guidance and a standing point, to help educate our SEO team on the Schema Markup strategy we should be focusing on.
Simon Yohe
Senior Director of CRM and eCommerce
Holiday Inn Club Vacations
Schema App always goes the extra mile to be solution-oriented and always comes up with a solution, which is so helpful. Our Customer Success Manager always stays ahead and pays attention to the details. I’ve learned so much from them. Schema App is really being a partner through it all, not just fulfilling a task.
Rachael Jones
SEO Strategist
Sharp Healthcare
Our expert Customer Success Managers are an extension of your SEO team, helping you leverage Schema Markup to improve your organic search performance, manage your markup, and measure your results.
Ongoing Strategy and Working Sessions
Rich Results Monitoring
Schema Template Updates and Optimization
Performance Review and Reporting
Competitive Analysis
Team Training and Enablement
Our High Touch Support Services are available as part of our Enterprise Subscription. Our Enterprise Subscription typically comes with a subscription to our Schema App platform and High Touch Support services from our Customer Success Team.
Even with the right tools to author and deploy their Schema Markup, many organizations still lack the resources and expertise in-house required to successfully implement and manage their Schema Markup strategy.
At Schema App, we provide the tools to implement the Schema Markup as well as the High Touch Support Services that allow our customers to bring their Schema Markup strategy to life without having to invest in additional in-house resources.
Our goal is to accelerate your structured data strategy with as little effort required from your team as possible. Our Customer Success Team manages the entire Schema Markup process and meets with your team for meetings (the frequency depends on your team’s preferences) to review performance and provide content recommendations.
If you have questions about the time commitment required of your team, reach out to us for more information.
At Schema App, our technology runs around the clock and our Customer Success team operates from Mondays to Fridays, 9:00am to 5:00pm Eastern Standard Time. In the event of system outages or major bugs, we do have teams on standby to respond to these issues. However, our core services are primarily offered between Mondays to Fridays, 9:00am to 5:00pm Eastern Standard Time.